Our Terms and Conditions

These terms form a binding agreement between you and our platform, operated by Blockchain Entertainment N.V. under Curaçao licence 8048/JAZ2014-067 since 2014. Please read them before you register or place a wager.

How You Accept These Terms

By ticking the acceptance box at registration, logging into your account, or making a single deposit or bet, you confirm that you have read, understood and agreed to be bound by these terms in full. The agreement takes effect from the moment your account is created and continues until your account is closed by either of us.

If you do not accept any part of these terms, you must not register, and if you already hold an account, you must stop using our platform and contact our support team at [email protected]. Continued play after we publish an update counts as acceptance of the updated version.

• 1. These terms prevail over any conflicting statement on promotional material, chat messages or third-party sites.
• 2. Separate game rules, bonus rules and payment instructions sit alongside these terms and form part of the agreement.
• 3. It is your responsibility to keep a copy of the version in force at the time you registered.

Who Can Register and Play

You may open an account only if you are at least 18 years old, or the legal gambling age in your jurisdiction if that is higher, and gambling is lawful where you live. We operate one account per person, per household, per IP address and per payment method. Duplicate accounts are closed without notice and any balances in them may be forfeited.

Residents of the United States, the United Kingdom, the Netherlands, France, Spain, Belgium, Israel, Iran and North Korea may not hold an account or place wagers with us. We rely on the details you give us at sign-up, so they must be accurate, current and your own.

• 1. You must provide your legal name, date of birth, residential address and a valid email address.
• 2. Know Your Customer (KYC) verification, including proof of identity, proof of address and, where applicable, source of funds, is required before your first withdrawal.
• 3. You are responsible for keeping your login credentials confidential. All activity under your account is deemed to be yours.
• 4. Accounts opened under a false identity, someone else's details, or a disposable email service will be suspended.

Payments, Verification and Dormant Accounts

Deposits and withdrawals

We accept deposits through PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, MiFinity, Jeton, bank transfer, Bitcoin, Ethereum, Tether, Dogecoin, Litecoin and Binance Pay. Withdrawals are processed via bank transfer, Visa, Mastercard, Skrill, MiFinity, Jeton, Bitcoin, Ethereum and Tether. We do not charge fees on either side of a transaction.

Withdrawal requests are normally completed within 24 hours, and crypto withdrawals are usually settled within 10 minutes. We may require KYC documents at any point, and a withdrawal will remain pending until verification is complete.

Dormant accounts

If you do not log in for twelve consecutive months, we treat your account as dormant. We will try to contact you at your registered email address before any action is taken. A dormant account may be charged an administrative fee and, after a further period of inactivity, closed with the balance returned to the last payment method used.

How We Apply Bonus Rules

Every bonus we offer, including the welcome package, reloads, cashback, free spins drops and tournament prizes, is governed by its own published rules together with the general conditions in this section. Where a specific promotion sets stricter conditions, the stricter conditions apply. Bonuses are limited to one per person, household and payment method, and cannot be combined unless we state otherwise.

Funds in your account split into a real balance and a bonus balance. Bonus money can be wagered and converted to real funds only once the stated wagering requirement is met. Full details of percentages, caps, wagering multipliers and validity periods for each active offer are published on the promotion page at the time you claim it.

• 1. Wagering requirements must be completed within the validity period stated for the promotion; unfinished bonus balances and pending winnings are removed at expiry.
• 2. While a bonus balance is active, the maximum permitted bet is capped at the amount shown in the promotion rules. Exceeding it can void the bonus and any winnings from it.
• 3. Wagers on certain games, including some table games and jackpot titles, may contribute at a reduced rate or not at all. The contribution table appears with each offer.
• 4. Bonus funds are for play only and cannot be withdrawn before the wagering requirement is cleared.
• 5. Promotions are personal, non-transferable and void where prohibited by law.

Conduct We Will Not Tolerate

Our platform is built for genuine play by real people. Where we identify manipulation, abuse or fraud, we reserve the right to block accounts, cancel bets, reverse winnings and report matters to the relevant authorities. We also cooperate with other operators and payment providers in shared investigations.

The following behaviour breaches these terms without exception, and we apply sanctions regardless of whether the abuse succeeded.

• 1. Opening or controlling multiple accounts to multiply bonuses or bypass limits.
• 2. Claiming a promotion through strategies designed to extract its value with minimal risk, including low-risk wagering patterns on even-money games.
• 3. Fraudulent deposits, chargebacks, disputed transactions, or use of payment methods registered in another person's name.
• 4. Collusion, chip dumping or coordinated play that distorts fair outcomes for other players.
• 5. Use of bots, scripts, automated tools, artificial intelligence agents or any software that plays on your behalf.
• 6. Masking your location with a VPN, proxy or similar tool to access our platform from a restricted jurisdiction.
• 7. Exploiting software errors or malfunctions, which voids affected bets in either direction.

Your Right to Set Limits

Gambling should stay a controlled entertainment choice, and we give you tools to keep it that way. From your account settings you can set daily, weekly and monthly deposit limits, loss limits and session reminders, and you can lower any limit at any time with immediate effect. Increases take effect only after a cooling-off period so that decisions made in the moment cannot be reversed on impulse.

You may self-exclude for a fixed term or permanently by contacting our support team, which operates around the clock. During a self-exclusion we will close your account, remove you from marketing communications and refuse any attempt to re-register. Australian players can also reach Gambling Help Online on 1800 858 858 for free, confidential support.

On our side, we train our staff to notice signs of harm and we may contact you where patterns of play concern us. We do not use such contact as a marketing opportunity, and we may apply protective limits where we believe a player is at risk.

Closing Accounts and Raising Complaints

You can close your account at any time by writing to [email protected] or via live chat. We will settle any positive balance to your verified payment method first, subject to the verification checks described above. Closure on your request is final, and re-registration before any self-exclusion period ends is not permitted.

We may also close or suspend an account where these terms are breached, where we are legally required to, or where play cannot be responsibly continued. In such cases we explain the reason by email, unless doing so would prejudice a fraud investigation.

If something goes wrong, raise it with our support team first. Complaints move to our internal disputes process if the first response does not resolve the matter, and unresolved complaints may be escalated to the Curaçao licensing authority. These terms and any dispute arising from them are governed by the laws of Curaçao, whose courts have exclusive jurisdiction.

• 1. Complaints are acknowledged within 24 hours and investigated by a team member independent of the original decision.
• 2. A final written response is issued once the investigation concludes.
• 3. You remain free to seek remedies through the authority or the courts regardless of our internal outcome.

When We Update These Terms

We review these terms regularly and may amend them to reflect changes in law, our licence conditions, payment processing or our services. Updates take effect the moment the revised version is published on this page, and the date of the last revision appears at the top of the document.

For material changes that affect your rights, balances or withdrawal conditions, we notify registered players by email to the address on file at least seven days before the change takes effect. If you continue using our platform after that date, the revised terms apply to you. If a material change is unacceptable to you, close your account before the effective date and the pre-existing terms govern the settlement of your balance.

Frequently Asked Questions

How old do I have to be to play at Blockchain Casino?

At least 18 years old, or the higher legal gambling age of your jurisdiction if it exceeds 18. We verify age during KYC before your first withdrawal.

Do I need to complete KYC before I can withdraw?

Yes. We must verify your identity, and where applicable your address and source of funds, before your first withdrawal. Crypto withdrawals are usually completed within 10 minutes once verification is done.

Can I have more than one account?

No. We allow one account per person, household, IP address and payment method. Multiple accounts used to claim bonuses more than once will be closed and associated balances may be forfeited.

Can I play with a VPN from a restricted country?

No. Masking your location with a VPN or proxy to reach our platform from a restricted jurisdiction breaches these terms and leads to account closure.

How will I know when the terms change?

We publish the revised version on this page and, for material changes, email registered players at least seven days before the change takes effect.