Our AML and Verification Policy

This page sets out how Blockchain Casino meets its anti-money-laundering obligations under Curaçao licence 8048/JAZ2014-067 and what verification means for you in practice. Verification keeps your funds safe, your withdrawals fast and our platform compliant.

Our AML Commitment

We hold licence 8048/JAZ2014-067 from the Curaçao gaming authority, and that licence binds us to the anti-money-laundering rules of our licence jurisdiction. We operate under a documented AML programme supervised by our Money Laundering Reporting Officer, and every member of our compliance team is trained to recognise suspicious activity and escalate it.

Money laundering, terrorist financing and fraud damage every player who uses our platform honestly. That is why we apply risk-based controls: the higher the risk a transaction or account presents, the more scrutiny it receives. We report suspicious activity to the relevant authorities as required by our licence, and we never tip off an account holder about a report.

Verification at Blockchain Casino

When we verify

We verify your identity before your first withdrawal, not at registration. You can open an account, deposit and play straight away, but we must confirm who you are before any funds leave the platform. We may also verify at other points: when cumulative deposits or withdrawals cross certain thresholds, when your betting pattern triggers a risk alert, or when our monitoring system flags unusual activity.

Thresholds and timing exist because our licence requires us to know who we are paying. In practice, most players complete verification once and never think about it again.

• At registration: your email, date of birth and country of residence, plus confirmation that you are 18 or over.
• Before your first withdrawal: full identity verification.
• At thresholds: additional checks once cumulative activity reaches amounts set by our risk policy.
• On risk triggers: verification may be requested at any time if monitoring flags unusual patterns.

Documents we accept

The standard document set covers three things: who you are, where you live, and that the payment method you use belongs to you. We accept clear photos or scans, and documents must be valid and unexpired.

• Government-issued photo ID: passport, national identity card or driver licence.
• Proof of address: a utility bill, bank statement or official government letter issued within the last three months.
• Payment method ownership: a photo of the card (masking the middle digits and CVV) or a screenshot of your e-wallet or crypto wallet showing your name or account details.

Our Verification Steps

Step by step

Verification runs through your account dashboard, so there is no need to email documents to a person. Upload each document, and our compliance team reviews it in order. Most checks finish within 24 hours, and simple cases with clear documents are often cleared in under an hour. If anything is unreadable or mismatched, we contact you through live chat or email rather than rejecting you silently.

• Log in and open the verification tab in your account settings.
• Upload your photo ID, making sure all four corners are visible and the text is legible.
• Upload your proof of address dated within the last three months.
• Upload payment method ownership evidence if you have deposited by card or e-wallet.
• Wait for our compliance team to review, typically within 24 hours.
• Respond to any follow-up request through live chat or [email protected].

How We Protect Your Documents

Identity documents are among the most sensitive data you will ever share with us, so we treat them accordingly. All uploads travel over encrypted connections and are stored on access-controlled servers, encrypted at rest. Only authorised compliance staff can view them, every access is logged, and we never sell, rent or share your verification data with marketing partners.

We retain verification records for the period required by our licence jurisdiction and then delete them securely. You can request confirmation of what we hold about you at any time by writing to [email protected].

Why We Ask for Source of Funds

For most players, source of funds never comes up. It becomes relevant when the money moving through an account does not match what we would expect from recreational play, or when deposit volumes cross thresholds set in our AML policy. In those cases our licence obliges us to understand where the money comes from.

This is not an accusation. It is a standard licence requirement that applies to banks, betting operators and casinos alike, and a clear answer usually closes the matter the same day.

• Recent payslips or an employment contract.
• Tax returns or dividend statements.
• A bank statement showing regular income.
• Sale documents for property, shares or other assets.
• Evidence of inheritance or a legal gift.
• For business owners: company accounts or an accountant's letter.

Monitoring Deposits and Withdrawals

Every deposit and withdrawal on our platform passes through automated monitoring that screens for patterns associated with money laundering: rapid deposit-and-withdraw cycles with little play, structuring deposits to stay under thresholds, and third-party payments. Confirmed alerts go to our MLRO for review.

Two rules shape your withdrawals. First, we pay withdrawals back through the same method you used to deposit wherever possible, which is the cleanest way to prove the funds belong to you. Second, our limits apply per account, not per transaction.

When Verification Fails

If documents are missing, unreadable or inconsistent, we pause withdrawals on the account until the issue is resolved. Your deposited balance stays yours, and you can keep playing while you gather the right documents. We always tell you exactly what failed and what to send instead.

Refusing to verify, or providing documents we cannot confirm as genuine, leads to account closure and return of your remaining balance to the last verified payment method. Where our licence obliges us, funds connected to confirmed suspicious activity may be frozen and reported rather than returned. We never charge a penalty for failed verification, and you can appeal any decision by writing to [email protected].

Frequently Asked Questions

Can I withdraw without completing verification?

No. We verify every account holder before the first withdrawal. You can deposit and play before verification, but funds cannot leave the platform until your identity is confirmed.

How long does verification take?

Most reviews complete within 24 hours, and clear documents are often approved in under an hour. We contact you if anything needs resubmitting rather than leaving you waiting in silence.

Why do you need proof that my card belongs to me?

Third-party payments are a money-laundering red flag under our licence rules. Confirming the payment method is yours protects your money from unauthorised withdrawals and keeps us compliant.

Will you ask for source of funds if I win big?

Possibly. Large withdrawals or unusual deposit volumes can trigger a source-of-funds request under our AML policy. A recent payslip, tax return or bank statement is usually enough to close it quickly.

How long do you keep my documents?

We retain verification records for the period required under our Curaçao licence, then delete them securely. Every access to your files is logged and limited to authorised compliance staff.