Responsible Gaming at Blockchain Casino

Gambling should stay a form of entertainment you control, never a way to make money or escape pressure. This page explains every protection we have built into your Blockchain Casino account and where to find free, confidential help if gambling stops feeling fun.

We Take Your Wellbeing Seriously

Every decision we make about our platform starts with player safety. We hold Curaçao licence 8048/JAZ2014-067, and we apply it with an Australian audience in mind, including locally relevant help resources on every page of our site.

Our systems run behavioural monitoring around the clock. When your play pattern changes sharply, for example a sudden jump in deposit frequency, longer sessions or repeated losses followed by immediate top-ups, our team receives an alert. We then reach out privately, offer a check-in conversation and, if you agree, help you set limits or take a break. No account is ever penalised for triggering a wellbeing alert.

Reality checks are active by default on every account. You receive an on-screen notification after 60 minutes of continuous play showing your session time, total deposits and net result for that session. You can shorten this interval to 30 minutes in your account settings.

Know the Warning Signs

Problem gambling rarely announces itself. It builds quietly, and the person affected is often the last to notice. If two or more of the signs below feel familiar, it is worth talking to someone sooner rather than later. There is no judgement here, and no shame in asking for support.

• Chasing losses: increasing bets or deposits specifically to win back money already lost.
• Hiding your play: deleting transaction history, gambling late at night, or lying to family about time or money spent.
• Borrowing to gamble: using credit cards, payday loans, mates or crypto borrowing to fund your account.
• Mood changes: irritability or restlessness when you cannot play, or gambling to escape stress, anxiety or low mood.
• Neglecting responsibilities: missing work, study or family commitments because of sessions or tournaments.
• Escalating amounts: needing larger bets to feel the same level of excitement.
• Failed attempts to cut down: trying to stop or reduce play several times without success.

Set Limits in Your Account

Every tool below is free, takes under a minute to activate, and lives in the Responsible Gaming section of your profile. Limits apply instantly and cannot be raised or removed for at least 24 hours, which removes the temptation to undo a decision in the heat of the moment.

• Deposit limits: cap how much you can deposit per day, week or month; once the cap is hit, deposits are blocked until the period resets.
• Loss limits: set the maximum you are prepared to lose in a given period; when your net losses reach it, betting stops.
• Wagering limits: restrict the total amount you can wager, useful if you want to keep sessions small regardless of results.
• Session reminders: choose pop-up reminders every 15, 30 or 60 minutes showing how long you have been playing.
• Time-out (cooling-off): pause your account for 24 hours up to 30 days; logins and promotional emails are switched off for the whole period.
• Self-exclusion: a longer, firmer break from 6 months to permanent, described in detail below.

How Self Exclusion Works

Durations we support

You can request self-exclusion for 24 hours, 7 days, 30 days, 6 months, or permanently. A 24-hour or 7-day exclusion behaves like a time-out: it ends automatically and your account reopens on its own.

For exclusions of 30 days or longer, your account is closed to logins immediately, all promotional emails and SMS are stopped, and any marketing retargeting is switched off. We also close your account to new deposits for the full duration, even if you contact us asking to reopen it early. This cooling period is deliberate: it gives you space to make decisions away from the screen.

Your balance is safe. Any funds in your account remain yours, and you can request a withdrawal of your remaining balance at any time during the exclusion by contacting [email protected] with your verification documents. Open bets already placed before the exclusion will settle normally, and winnings are credited to your balance, which you can then withdraw.

When a fixed-term exclusion ends, your account does not reopen automatically. You must contact us, confirm in writing that you want to return, and complete a short wellbeing conversation. We then apply a 24-hour waiting period before access is restored. Permanent exclusion cannot be reversed.

Keeping Play Adults Only

Our platform is strictly for players aged 18 or over. We verify age as part of KYC before your first withdrawal, and we may request identification documents at any point if your account activity raises a concern. Accounts belonging to anyone under 18 are closed immediately and any balances are returned via the original deposit method.

If minors have access to your devices, we strongly encourage parental control software. Tools such as Net Nanny, Qustodio and the built-in controls in Windows, macOS, iOS and Android can block gambling sites across every browser and app on the device. Keeping your login details private and never saving passwords on shared computers adds another layer of protection.

We also block access for players in restricted jurisdictions, and we ask every player to confirm their date of birth and jurisdiction at registration. Providing false age information is a breach of our terms and results in immediate account closure.

Where to Get Free Help

You do not have to work through this alone, and you do not have to wait until things feel serious. The services below are free, confidential and available across Australia, 24 hours a day. They are independent of us: we will never know if you contact them.

• Gambling Help Online: national support with live chat, email and self-help tools. Phone 1800 858 858, available 24/7, or visit gamblinghelponline.org.au.
• Lifeline Australia: crisis support if gambling is affecting your mental health. Phone 13 11 14, 24 hours a day, or visit lifeline.org.au.
• Financial Counselling Australia: free financial counselling for gambling-related debt via the National Debt Helpline, 1800 007 007, or fcan.com.au.
• Relationships Australia: counselling for families affected by someone else's gambling. Phone 1300 364 277 or visit relationships.org.au.

Talk to Our Support Team

Our live chat operates 24/7, and any agent can activate limits, time-outs or self-exclusion for you in minutes, with no questions asked and no need to explain why. Alternatively, email [email protected] with the subject line Responsible Gaming and a dedicated agent will respond and handle your request personally.

If you contact us about a limit or exclusion, your message is treated as confidential and is never used in marketing decisions. You can also ask us for a full statement of your deposits, wagers and losses for any period, which many players find useful when talking to a counsellor or financial adviser. Whatever you decide, we will support your choice without judgement.

Frequently Asked Questions

Can I cancel a self-exclusion before it ends?

Exclusions of 24 hours and 7 days end automatically and cannot be shortened. For longer exclusions we cannot reopen your account early, even at your request, because the cooling-off period is what makes the tool effective. Permanent exclusion cannot be reversed at all.

What happens to the money in my account during self-exclusion?

Your balance stays yours. Email [email protected] with your verification documents and we will process a withdrawal of your remaining balance at any time during the exclusion. Open bets settle normally and winnings are credited to your balance.

How quickly do deposit limits take effect?

Immediately. Once you confirm a limit it applies straight away, and it cannot be raised or removed for at least 24 hours.

Will you tell anyone that I set limits or took a break?

No. Your limits and any exclusion are confidential. We do not share them with family members, other players or third parties, and setting a limit has no effect on your VIP status or bonuses.

Is Blockchain Casino available to players under 18?

No. Our platform is strictly 18+, age is verified through KYC before your first withdrawal, and accounts belonging to minors are closed immediately. We recommend parental control software to block gambling sites on shared devices.