Sign In to Blockchain Casino
This page covers everything about your Blockchain Casino login: how to sign in on desktop and mobile, which credentials we accept, how to reset your password and what to do when access fails. We have run this platform since 2014, so every step below reflects how our accounts actually work today.
How to Log In
Desktop sign in
From any desktop browser, the whole process takes under a minute once your account is verified. Follow these steps in order.
- Open blockchain-aud.com in your browser.
- Tap the Login button in the top right corner of any page.
- Enter the email address linked to your account and your password.
- Click Log In and wait for the lobby to load.
- If two-factor authentication is active on your account, enter the 6-digit code from your authenticator app when prompted.
Mobile browser sign in
Our mobile site runs on HTML5, so there is no app to download for iOS or Android. The login button sits in the same place as on desktop once the mobile menu opens. Your credentials, balance and session carry over between devices, so you can start on your phone at the bus stop and finish on your laptop at home.
- Open blockchain-aud.com in Safari, Chrome or your usual mobile browser.
- Tap the menu icon, then tap Login.
- Type your email and password, or use your saved password manager entry.
- Enter the 2FA code if prompted, then you are straight into the lobby.
Sign In Methods We Accept
We keep sign-in deliberately simple: one account, one credential set. Your email address is the primary identifier for every account, and we also issue you a unique username at registration that works as an alternative on the login form. Passwords must be at least 8 characters and are case-sensitive.
Two-factor authentication is available as an opt-in layer in your account settings. When it is on, each login asks for a 6-digit code generated by an authenticator app on your phone, which refreshes every 30 seconds. We recommend switching it on if you hold a balance in AUD or crypto, because it blocks anyone who obtains your password alone.
- Email address and password: the standard method on all devices.
- Username and password: works on the same login form as your email.
- Two-factor authentication: optional, 6-digit code from an authenticator app.
| Method | Where it works | Extra step |
|---|---|---|
| Email + password | Desktop and mobile browser | None |
| Username + password | Desktop and mobile browser | None |
| Email + password + 2FA | Desktop and mobile browser | 6-digit code from authenticator app |
Reset Your Password
Forgot your password? Click the Forgot password link directly under the login form and enter the email address registered to your account. Within two minutes we send a reset link to that address. The link stays valid for 24 hours and works once only, so if it expires you simply request a new one.
Pick a new password that you have not used on this account before. After the change, we log out every active session on all devices as a precaution, so you will need to sign in again everywhere. If the email never arrives, check your spam folder first, then confirm you typed the correct address. Messages from our system come from [email protected], so adding that address to your safe-sender list keeps future resets out of spam.
- Click Forgot password under the login form.
- Enter your registered email address.
- Open the reset email within 24 hours and click the link.
- Set a new password of 8 characters or more.
- Sign in again on each device, since all old sessions are closed.
Fix Common Sign In Problems
| Problem | Why it happens | Fix |
|---|---|---|
| Wrong password error | Typo, caps lock on, or an old saved password in your browser | Use the reset link, then update the entry in your password manager |
| Account locked | Five or more failed attempts within 10 minutes | Wait 30 minutes, then sign in with a confirmed correct password |
| Verification pending | You registered but have not confirmed your email | Open the confirmation email we sent at sign-up, or request it again from the login page |
| Access denied in your region | You are connecting from a restricted country | Sign in from an allowed location; accounts remain intact for when you travel |
| Session drops repeatedly | Stored cookies cleared or a VPN interfering with our security checks | Disable the VPN, clear cookies once, then log in fresh |
How We Protect Your Account
Our side of the security
Every connection to blockchain-aud.com runs over 256-bit SSL encryption, which scrambles your credentials and session data between your device and our servers. Sessions time out after 24 hours of inactivity, or immediately when you click Log Out, so an abandoned browser window does not leave your account open. We operate under Curaçao licence 8048/JAZ2014-067, which requires us to keep your data and funds segregated and audited.
Before your first withdrawal, we run identity verification under KYC rules: photo ID, proof of address and, in some cases, source of funds. It adds a step to cashing out, but it also means nobody can drain your balance just by impersonating you over email.
Your side of the security
A few habits on your end close most remaining gaps. Turn on 2FA, use a password that exists nowhere else, and never share your login details, not even with someone claiming to be our staff. Our support team will never ask for your password, and we only contact you from official addresses.
- Enable 2FA in account settings before depositing serious funds.
- Use a unique password for this account only.
- Log out on shared or public computers.
- Keep your withdrawal KYC documents current to avoid payout delays.
- Contact Gambling Help Online on 1800 858 858 if your play needs limits.
Get Help Restoring Access
When the fixes above have not worked, our support desk is reachable 24 hours a day, 7 days a week. Live chat is the fastest channel for login problems: the average first response lands in under two minutes and the team can verify your identity, unlock a stuck account or re-trigger a confirmation email on the spot. Have your registered email address and, if possible, your account username ready before you start.
Email works for cases that need document attachments, such as a KYC issue blocking a withdrawal rather than a login. Write to [email protected] from your registered email address with a short description of the error message you see, and include the device and browser you were using. We answer every message, so if you do not see a reply within 24 hours, check your spam folder.
- Live chat: 24/7, fastest for lockouts and login errors.
- Email: [email protected], best for KYC and document matters.
Frequently Asked Questions
How long is the password reset link valid?
The reset link stays valid for 24 hours and can be used once. Request a new one from the login page if it expires or fails to open.
Why is my account locked after several login attempts?
Five or more failed attempts within 10 minutes trigger an automatic 30-minute lock as a brute-force protection measure. Wait the full 30 minutes, reset your password if needed, then sign in again.
Can I log in from my phone without an app?
Yes. Our mobile site runs on HTML5 in any browser on iOS and Android, with the same email, password and 2FA flow as desktop.
Does Blockchain Casino support two-factor authentication?
Yes, 2FA is optional and free. Turn it on in account settings and each login will ask for a 6-digit code from your authenticator app.
What do I do if the reset email never arrives?
Check your spam folder, confirm the address you entered matches the one on your account, and add [email protected] to your safe-sender list. If it still fails, contact live chat at any hour.